The easiest and quickest way to contact us and receive a response (even in an emergency) is via email on help@smolproducts.com. Our in box is monitored 8.00 am - 6.00 pm Monday to Friday to ensure super quick responses. If you would still prefer to call our unmanned phone line - 01252 942440 - to leave a voice message, then you are very welcome to do so and we will respond to you ASAP.