The easiest and quickest way to contact us and receive a response (even in an emergency) is via email on help@smolproducts.com. Our inbox is constantly monitored during the day, 7 days a week to ensure super quick responses. If you would still prefer to call our unmanned phone line - 01252 942440 - to leave a voice message, then you are very welcome to do so and we will respond to you ASAP.