To return an unwanted item:
1. Cross out your name and address on the pack.
2. Clearly write “RETURN FOR REFUND” on the outside.
3. Use our link here.
4. Keep proof of postage until we have received the return. Please note that return postage costs are not covered by smol.
5. When it arrives back to us we will refund product value after any promotional discounts or credits that were applied.
To claim under the smol money-back guarantee:
1. Contact us on help@smolproducts.com within 10 days of receiving your smol.
2. Please email us using the email address associated with your account.
3. Detail why you wish to submit a claim under the money-back guarantee.
4. We can then respond via email with further instructions.